Refund policy
Effective Date: November 14, 2025
Governing Law: Chiapas, Mexico
Educational Services
All Tokiphon programs are individualized and space-limited. For this reason, all educational purchases are final and non-refundable.
- Refunds are not issued for the following:
- Missed classes due to absence, illness, or scheduling conflicts
- Dissatisfaction with the class format, teaching style, or class activities
- Internet, audio, or device problems on the user’s side
- Withdrawal after the billing cycle begins
- Removal from the program due to behavior or policy violations
Tutor-Initiated Cancellations
Tokiphon may take up to two teaching days off per month as scheduled breaks.
If an additional cancellation occurs, a makeup class will be offered on a weekend (Saturday or Sunday).
Refunds are not issued for these adjustments.
A class credit may be issued in exceptional circumstances at the sole discretion of Tokiphon.
Assessment Fees
Placement assessments do not guarantee admission. If the appropriate level is full, students may be placed on a waiting list.
Assessment fees are non-refundable except where specified in promotional terms.
Merchandise and Print-on-Demand Items
All merchandise is produced through Printify or similar fulfillment partners and printed to order.
For this reason, all merchandise sales are final.
Refunds or exchanges are not offered for:
- Incorrect size or color selection
- Buyer’s remorse
- Minor color or placement variation common to custom printing
- Shipping delays outside Tokiphon’s control
If an item arrives defective or damaged, email proof of the defect to hello@tokiphon.com within seven days of delivery. Verified defects will be replaced or credited at Tokiphon’s discretion.
Legal Context
This refund policy follows consumer protection standards in the United States, the European Union, Japan, and South Korea.
By completing a purchase, you confirm that you have read and agree to this Return and Refund Policy.
